Terms of Use

The terms for using CluedUp: personal, non-commercial use only, no scraping or wholesale copying, information is not a service, and South African law governs.

Acceptance of these terms

By accessing or using CluedUp (staycluedup.com), you agree to these Terms of Use. If you do not agree, please do not use the site. These terms apply to everyone who visits or reads the site.

Permitted use

CluedUp is provided for your personal, non-commercial use. You may read our guides and share links to our pages. You may not reproduce, republish, sell, or redistribute our content wholesale, and you may not use it as part of a commercial product or service without our written permission. Short, fair quotations with a clear link back to the original page are welcome.

No scraping or wholesale copying

You may not use automated tools to scrape, harvest, or systematically download the site, and you may not copy substantial portions of our content to recreate it elsewhere. These restrictions protect the integrity and accuracy of our work, and they help prevent copycat and scam sites from misusing our guides.

Information, not a service

CluedUp provides information about public services; it does not provide those services. We are not an agent or intermediary and cannot submit applications, check your status, process transactions, or make decisions on your behalf. For anything official, you must use the relevant government portal. Our content is general information and is not legal, financial, or professional advice.

Accuracy and changes

We take care to keep our guides accurate and up to date, and we date them accordingly, but rules, amounts, fees and deadlines change. We do not warrant that all content is current or error-free at the moment you read it, and we may change, update, or remove content at any time. Always confirm important details on the official portal. Our full process is described on our How We Verify Our Guides page.

Not affiliated with government

CluedUp is an independent site and is not a government agency, nor is it affiliated with or endorsed by SASSA, NSFAS, SARS, the Department of Home Affairs, the Department of Basic Education, or any other public body. Nothing on this site should be taken as an official government communication.

“As is” and limitation of liability

The site and all content are provided “as is” and “as available” without warranties of any kind, express or implied, including any warranty of accuracy, fitness for a particular purpose, or uninterrupted availability. To the fullest extent permitted by law, CluedUp and its operators are not liable for any loss or damage arising from your use of, or reliance on, the site or its content.

Conduct and safety

You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose. For your own protection, remember that CluedUp will never ask for your ID number, SASSA PIN, OTP, banking details, or passwords, and you should never share those in response to messages claiming to be from us or from a government department. Verify anything sensitive directly on the official portal.

Governing law

These terms are governed by the laws of South Africa, and any dispute relating to the site or these terms is subject to the jurisdiction of the South African courts.

Contact

Questions about these terms can be sent to [email protected].