HOW-TO
How to Log In to SARS eFiling
This guide provides a detailed walkthrough on accessing your SARS eFiling account, recovering lost credentials, and ensuring a secure login process.
Quick answer
To log in to SARS eFiling, visit www.sarsefiling.co.za, enter your username and password, complete any security checks, and approve the login. If you forget your details, use the "Forgot Username" or "Forgot Password" options to receive an OTP for resetting your access.
Key points
- Always navigate directly to www.sarsefiling.co.za or use the official SARS MobiApp.
- Enter your eFiling username and password carefully.
- Be prepared to complete a security check, such as entering an OTP.
- Use the "Forgot Username" or "Forgot Password" options if needed.
- Contact the SARS Contact Centre if you encounter persistent issues.
- Keep your security contact details up to date.
- Avoid clicking on login links in emails or texts to prevent phishing.
Step by step
- Go to the official login pageType www.sarsefiling.co.za into your browser yourself, or open the official SARS MobiApp. Avoid clicking login links in emails or texts, which are a common phishing trick.
- Enter your credentialsType your eFiling username and password. Check that the web address is correct and secure before entering anything.
- Complete any security checkDepending on your profile settings, SARS may send an OTP or ask a security question. Enter the OTP from your own device to continue.
- Forgot your passwordClick Forgot Password, enter your username and continue. Choose your preferred channel, tap Send OTP, enter the OTP, then set a new password and submit.
- Forgot your usernameClick Forgot Username and complete the requested information. SARS sends your username to your registered security contact details.
- Forgot bothStart with the Forgot Username process. Once your username is confirmed, the system prompts you to reset your password if needed.
- Still locked outIf your security contact details are out of date, or you are a non-citizen who fails verification, call the SARS Contact Centre or book an appointment via sars.gov.za.
Knowing how to log in to SARS eFiling is essential for managing your tax affairs efficiently in South Africa. Whether you’re a first-time user or need a refresher, this guide will walk you through the process step-by-step.
This comprehensive guide covers everything from accessing the SARS eFiling portal to recovering forgotten login details using One-Time PINs (OTPs). Follow these instructions to ensure a smooth and secure login experience.
How do I log in to SARS eFiling for the first time?
How do I log in to SARS eFiling for the first time?
To access your SARS eFiling account for the first time, you need to follow a few essential steps to ensure a smooth and secure login experience. Start by navigating to the official SARS eFiling login page. You can do this by typing www.sarsefiling.co.za directly into your web browser or by opening the official SARS MobiApp on your mobile device. You should avoid clicking on any links received via email or text messages, as these can be phishing attempts aimed at stealing your credentials.
Once you are on the official login page, you will need to enter your SARS eFiling username and password. If you are logging in for the first time, you may need to register for an account. During the registration process, you will be asked to provide some personal information and set up your security details. Here are the key steps to follow:
- Navigate to www.sarsefiling.co.za and click on the “Register” button if you do not have an account yet.
- Provide the required personal information, including your tax reference number and registered contact details.
- Set up your username and password. Make sure to choose a strong password that includes a mix of letters, numbers, and special characters.
- Complete the security verification process, which may include setting up security questions or providing an email address and mobile number for receiving One-Time Pins (OTPs).
- Once your account is set up, you can log in using your new credentials.
If you encounter any issues during the login or registration process, such as forgetting your username or password, you can use the “Forgot Username” or “Forgot Password” links on the login page. SARS will then send an OTP to your registered security contact details to help you reset your access.
For added security, always ensure that the web address in your browser is correct and displays the secure lock symbol before entering your credentials. This practice helps protect you from potential phishing attacks.
| Requirement | Details |
|---|---|
| Username | Your unique eFiling username |
| Password | Your chosen password with strong security features |
| Security Contact | Registered email or mobile number for OTPs |
| Tax Reference Number | Your personal tax reference number |
If you are still unable to access your account after following these steps, consider contacting the SARS Contact Centre or booking an appointment through the official SARS website for further assistance.
What are the requirements for logging in to SARS eFiling?
To log in to SARS eFiling, you need to meet specific requirements and follow a secure process to access your account. Here’s what you need to know:
- Valid Username and Password: You must have a registered username and a secure password for your SARS eFiling account. These credentials are essential for accessing your tax information and filing returns.
- Security Check: Depending on your profile settings, you may be required to complete a security check. This could involve entering a One-Time PIN (OTP) sent to your registered mobile number or email, or answering a security question.
- Registered Security Contact: Ensure that your security contact details, such as your mobile number and email address, are up-to-date. This is crucial for receiving OTPs and other security-related communications.
- Official SARS eFiling Website or MobiApp: Always access SARS eFiling by typing www.sarsefiling.co.za into your browser or by using the official SARS MobiApp. Avoid clicking on login links received via email or text, as these may be phishing attempts.
If you forget your username or password, SARS provides a straightforward recovery process. For a forgotten password, click on the “Forgot Password” link on the login page, enter your username, and follow the prompts to receive an OTP. Enter the OTP to reset your password. Similarly, for a forgotten username, click on the “Forgot Username” link, provide the requested information, and SARS will send your username to your registered security contact.
In cases where you have forgotten both your username and password, start with the “Forgot Username” process. Once your username is confirmed, you can proceed to reset your password if needed. If you continue to experience issues, such as outdated security contact details or verification problems for non-citizens, contact the SARS Contact Centre or book an appointment through the official SARS website.
| Requirement | Details |
|---|---|
| Username and Password | Registered credentials for accessing your account |
| Security Check | OTP or security question depending on profile settings |
| Registered Security Contact | Up-to-date mobile number and email address |
| Official Access Method | www.sarsefiling.co.za or official SARS MobiApp |
How can I recover my forgotten SARS eFiling username?
How can I recover my forgotten SARS eFiling username?
If you have forgotten your SARS eFiling username, you can easily recover it by following a few simple steps on the official SARS eFiling website. To begin the recovery process, navigate to the official SARS eFiling login page. On this page, you will find an option labeled “Forgot Username.” Click on this option to start the recovery process.
Once you have clicked on “Forgot Username,” you will be prompted to provide some personal information to verify your identity. This may include details such as your ID number, tax reference number, or other information that you provided during the registration process. After entering the required information, the system will send a One-Time PIN (OTP) to your registered security contact details. This OTP is a crucial security measure to ensure that your account remains secure.
Here are the steps to recover your forgotten SARS eFiling username:
- Go to the SARS eFiling login page.
- Click on the “Forgot Username” option.
- Enter the required personal information to verify your identity.
- Wait for the OTP to be sent to your registered security contact details.
- Enter the OTP in the designated field.
- Once verified, your username will be displayed or sent to your registered contact details.
It is important to ensure that your security contact details are up-to-date to avoid any delays in receiving the OTP. If you encounter any issues during this process, such as outdated contact information or verification failures, you may need to contact the SARS Contact Centre for further assistance. They can be reached via phone or by booking an appointment through the official SARS website.
Remember, always access the SARS eFiling login page directly by typing the URL into your browser or using the official SARS MobiApp to avoid phishing scams. Never click on links received via email or text messages claiming to be from SARS.
What should I do if I forget my SARS eFiling password?
What should I do if I forget my SARS eFiling password?
If you find yourself unable to remember your SARS eFiling password, don’t worry; the system provides a straightforward process to recover access. The first step is to navigate to the official SARS eFiling login page at www.sarsefiling.co.za. On this page, you will find options to recover your forgotten password.
To begin the password recovery process, follow these steps:
- Click on the “Forgot Password” link located on the login page.
- Enter your registered username in the field provided.
- Click on the “Continue” button to proceed.
- Choose your preferred method of receiving a One-Time PIN (OTP). This can be sent to your registered mobile number or email address.
- Once you receive the OTP, enter it into the designated field on the website.
- After verifying the OTP, you will be prompted to set a new password. Ensure that your new password is strong and memorable.
- Submit the new password and proceed to log in using your updated credentials.
If you have also forgotten your username, you should start with the “Forgot Username” process. This will involve providing some personal information to verify your identity. Once your username is confirmed, you can then proceed to reset your password if needed. You should ensure that your security contact details, such as your mobile number and email address, are up-to-date in the system to receive the OTP successfully.
In cases where you are still unable to access your account after following these steps, it may be due to outdated security contact information or verification issues, especially for non-citizens. In such scenarios, you should contact the SARS Contact Centre or book an appointment through the sars.gov.za website for further assistance.
Remember, always access the SARS eFiling login page directly by typing the URL into your browser or using the official SARS MobiApp to avoid phishing scams.
Are there any fees associated with accessing SARS eFiling?
Are there any fees associated with accessing SARS eFiling?
Accessing and using SARS eFiling is generally free of charge for all registered taxpayers. The South African Revenue Service (SARS) provides the eFiling platform as a convenient and efficient way for individuals and businesses to manage their tax affairs online without any additional costs. This means you can log in, submit returns, and perform various tax-related tasks without incurring any fees.
However, it is important to note that while accessing SARS eFiling is free, certain services related to tax compliance may have associated costs. For example, if you require professional assistance from a tax practitioner or accountant to help you navigate the eFiling process, you will need to account for their fees. Plus, if you are required to submit certain documents or forms that necessitate printing or courier services, you may incur costs for those services.
Here are some key points to remember regarding fees and SARS eFiling:
- No direct fees: Accessing and using SARS eFiling is free of charge.
- Professional assistance: If you seek help from a tax practitioner, you will need to pay for their services.
- Document services: Costs may be incurred for printing, courier services, or other related expenses.
- Security and convenience: SARS eFiling is designed to be secure and user-friendly, ensuring that your tax information is protected without additional fees.
For a detailed comparison of the services provided by SARS eFiling and their associated costs (if any), refer to the table below:
| Service | Description | Associated Costs |
|---|---|---|
| Accessing eFiling | Logging in and using the platform | No direct fees |
| Professional Assistance | Help from a tax practitioner | Fees apply |
| Document Services | Printing, courier services, etc. | Costs may apply |
By understanding these aspects, you can make informed decisions about managing your tax affairs through SARS eFiling without unexpected expenses.
How long does it take to reset my SARS eFiling password?
How long does it take to reset my SARS eFiling password?
Resetting your SARS eFiling password is a quick process designed to get you back into your account as soon as possible. Once you initiate the password reset, the entire process typically takes just a few minutes. The exact time can vary depending on how quickly you complete each step and how promptly you receive and enter the required security information.
Here’s a breakdown of the steps and the time each usually takes:
- Initiate the reset: Click on the “Forgot Password” link on the SARS eFiling login page. This step is immediate.
- Enter your username: Provide your eFiling username. This is also an immediate action.
- Receive the One-Time PIN (OTP): SARS will send an OTP to your registered security contact details. The delivery time for the OTP can vary but usually takes less than a minute.
- Enter the OTP: Once you receive the OTP, enter it into the designated field. This step is also immediate.
- Set a new password: After entering the correct OTP, you will be prompted to set a new password. This is an immediate action.
Overall, the entire process should take no more than 5 minutes, assuming you have access to the security contact details and can enter the information without delay.
If you encounter any issues during the process, such as not receiving the OTP, you may need to contact the SARS Contact Centre for further assistance. This could extend the time required to reset your password.
| Step | Estimated Time |
|---|---|
| Initiate reset and enter username | Immediate |
| Receive OTP | Less than 1 minute |
| Enter OTP and set new password | Immediate |
| Total Time | Up to 5 minutes |
Remember, for security reasons, You should keep your security contact details up to date. If you are a non-citizen or have outdated contact information, additional steps may be required, which could extend the time needed to reset your password.
What should I do if I am still unable to log in to SARS eFiling?
What should I do if I am still unable to log in to SARS eFiling?
If you have tried the standard login process and are still unable to access your SARS eFiling account, there are additional steps you can take to regain access. The first step is to ensure that you have followed the correct procedure for resetting your password or retrieving your username using the “Forgot Password” or “Forgot Username” options on the official SARS eFiling login page. If you have completed these steps and still cannot log in, consider the following actions:
- Check Your Security Contact Details: Ensure that your registered security contact details, such as your email address and mobile number, are up-to-date. SARS uses these details to send One-Time PINs (OTPs) for verification. If your contact information is outdated, you will need to update it.
- Verify Your Identity: If you are a non-citizen or if there are issues with your verification, you may need to provide additional documentation to prove your identity. This could include a copy of your passport, visa, or other official identification documents.
- Contact the SARS Contact Centre: If you have exhausted all online options, reach out to the SARS Contact Centre for assistance. You can call them at the toll-free number or use the contact form on the SARS website. Be prepared to provide your tax reference number and other identifying information.
- Book an Appointment: If your issue cannot be resolved over the phone, you may need to book an appointment at your nearest SARS branch. You can do this via the SARS appointment booking page.
For your convenience, here is a summary of the steps to take if you are locked out of your SARS eFiling account:
| Action | Description |
|---|---|
| Update Security Details | Ensure your contact information is current. |
| Verify Identity | Provide necessary documents if requested. |
| Contact SARS | Call the Contact Centre or use the contact form. |
| Book an Appointment | Schedule a visit to a SARS branch if needed. |
Remember, You should keep your security details updated and to access the SARS eFiling login page directly to avoid phishing scams. If you suspect any fraudulent activity, report it to SARS immediately.
Can I use the SARS MobiApp to access eFiling?
Can I use the SARS MobiApp to access eFiling?
Yes, you can conveniently access SARS eFiling through the official SARS MobiApp. This mobile application provides a secure and user-friendly alternative to the traditional web-based login. To get started, download the SARS MobiApp from the Google Play Store or Apple App Store. Once installed, open the app and follow the prompts to log in using your SARS eFiling credentials.
Here’s a step-by-step guide to accessing eFiling via the MobiApp:
- Download the App: Search for “SARS MobiApp” in the Google Play Store or Apple App Store and download it.
- Open the App: Launch the app on your mobile device.
- Log In: Enter your SARS eFiling username and password. If you have forgotten your details, use the “Forgot Username” or “Forgot Password” options within the app.
- Security Check: Complete any required security checks, such as entering an OTP sent to your registered mobile number or answering a security question.
- Access eFiling: Once authenticated, you will have access to your eFiling account and can perform various tax-related tasks.
Using the SARS MobiApp offers several advantages, including the ability to receive OTPs directly on your mobile device, which enhances security. Plus, the app provides easy access to other SARS services and information, making it a comprehensive tool for managing your tax affairs.
| Feature | Web Browser | SARS MobiApp |
|---|---|---|
| Accessibility | Via any web browser | Via mobile device |
| Security | OTP and security questions | OTP and security questions |
| Convenience | Accessible from any device | Convenient for on-the-go access |
| Additional Features | Full range of eFiling services | Additional mobile-specific features |
Whether you choose to use the web browser or the SARS MobiApp, always ensure that you access the official login page by typing the URL directly or using the app from a trusted source. Avoid clicking on links in emails or texts, as these can be phishing attempts. By following these guidelines, you can safely and effectively manage your tax affairs through SARS eFiling.
Related SARS and tax guides
Filing is one part of SARS eFiling. These CluedUp guides cover the rest:
- How to register for SARS eFiling
- How to get your SARS tax number
- How to file your tax return (ITR12)
- How to check your SARS auto-assessment
- How to check your SARS refund status
- How to get a SARS tax clearance (PIN)
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⚠ Stay safe
Be cautious of phishing attempts. Always type www.sarsefiling.co.za into your browser yourself or use the official SARS MobiApp, and never click on login links in emails or texts.
Frequently asked questions
How do I log in to SARS eFiling?
What if I forget my SARS eFiling password?
How can I retrieve my SARS eFiling username?
Is there a fee for using SARS eFiling?
What if I enter the wrong security details?
Can I access SARS eFiling on my mobile device?
What if I suspect a phishing attempt?
How do I update my security contact details?
Official sources
CluedUp is an independent guide and is not affiliated with any government agency. Fees, links and steps can change — always confirm on the official portal before you act. This is general information, not legal or financial advice.